Welcome to Golden Goose Store’s FAQ section! We’re delighted you’ve chosen us for your child’s premium fashion needs. Below you’ll find answers to our most commonly asked questions about our designer children’s clothing, shipping policies, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About Our Products

What brands do you carry at Golden Goose Store?
We specialize in premium designer children’s fashion, carrying exclusive brands like Elisabetta Franchi and Balenciaga Kids. Our collections include bottoms, jumpsuits, shoes, swimwear, topwear, and underwear – all carefully selected for their quality and style.
How do I choose the right size for my child?
Our premium pieces are true to size, but we understand that designer sizing can sometimes vary. Each product page includes detailed measurements. For special occasion items like jumpsuits or designer shoes, we recommend consulting our sizing guide or contacting our customer service team for personalized advice.
Are your products suitable for sensitive skin?
Absolutely! We select only the finest fabrics for our collections, prioritizing both luxury and comfort. Many of our pieces become cherished hand-me-downs due to their premium materials and impeccable craftsmanship.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Your security is our priority. All payments are processed through encrypted systems, and we never store your full payment details.
Can I modify my order after it’s been placed?
To ensure quick processing, we’re unable to modify orders once placed. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to assist before your order enters processing.

Shipping & Delivery

What are your shipping options?
We offer two convenient shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch (recommended for jumpsuits, swimwear, and special occasion outfits).
Free Shipping: For orders over $50 via EMS, arriving 15-25 business days after dispatch (perfect for everyday essentials).
How long does order processing take?
Each order undergoes our careful quality check process and is typically processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We proudly deliver worldwide (excluding some Asian and remote regions). Please note that customs fees may apply depending on your country’s regulations, and delivery estimates exclude customs processing time.
How can I track my order?
You’ll receive tracking information via email once your order ships. Both our Standard and Free Shipping options include tracking – Standard Shipping includes full tracking and insurance, while Free Shipping includes basic tracking.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn with original tags attached. Return shipping costs are the customer’s responsibility.
How do I initiate a return or exchange?
Please email our customer service team at [email protected] with your order number and the items you wish to return or exchange. We’ll provide you with return instructions.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The timing of when the credit appears in your account depends on your bank or credit card company.

Customer Service

How can I contact customer service?
Our dedicated team is here to help! You can reach us at [email protected]. We typically respond within 24 hours during business days.
Where is Golden Goose Store located?
Our headquarters is located at 439 Crestmont Dr, Oakland, US 94619. While we don’t have a physical storefront open to the public, we’re proud to serve customers worldwide through our online store.

Thank you for choosing Golden Goose Store – where we deliver not just clothes, but confidence, comfort, and childhood magic in every package. If you have any other questions, don’t hesitate to reach out to our friendly customer service team.