At Golden Goose Store, we take pride in offering the finest designer children’s fashion from brands like Elisabetta Franchi and Balenciaga Kids. Should any item not meet your expectations, our white-glove returns service ensures a seamless experience worthy of our discerning clientele.

Important Notes:
  • We accept returns within 15 days of delivery
  • All items must be unworn, unwashed, and with original tags attached
  • Final sale items (underwear and swimwear) cannot be returned or exchanged
  • Customers are responsible for return shipping costs unless the item is faulty

Returns Process

To initiate a return or exchange for your premium children’s fashion purchase:

  1. Submit Your Request: Email our customer service team at [email protected] with the subject line “Return Request – [Your Order Number]” and include:
    • Your full name
    • Order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Await Authorization: Our team will respond within 24-48 hours with return instructions and an RMA number
  3. Package Your Items: Carefully repackage the items in their original packaging with all tags attached. Include a copy of your order confirmation
  4. Ship Your Return: Send the package to our returns center at:
    Golden Goose Store Returns
    439 Crestmont Dr
    Oakland, US 94619
    We recommend using a trackable shipping method.

Exchanges

For exchanges of equal value, follow the standard returns process indicating your preferred replacement item. Should your exchange require additional payment, our customer service team will guide you through the process.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund timeline: 5-10 business days after processing, depending on your financial institution

Return Request Template

Use this template to ensure we receive all necessary information:

Subject: Return Request – [Your Order Number] Dear Golden Goose Store Customer Service, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date of Purchase: [Insert] Item(s) for Return: [Insert product names/sku] Reason for Return: [Insert reason – size, style, etc.] [ ] I would like a refund [ ] I would like to exchange for: [Insert preferred item details] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Non-Returnable Items

To maintain hygiene standards, the following items from our collections cannot be returned or exchanged:

  • All Underwear items
  • Swimwear (if hygiene seals have been removed)

For any questions about our returns policy or assistance with your return, please contact our dedicated customer service team at [email protected]. We handle all returns with the same care and attention we devote to selecting our premium children’s fashion collections.

Thank you for choosing Golden Goose Store for your family’s designer wardrobe needs.