At Golden Goose Store, we are committed to providing an exceptional shopping experience for our discerning clientele who appreciate premium designer children’s fashion. Below you’ll find detailed information about our shipping options and white-glove returns service.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your designer children’s wear arrives in perfect condition.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: $12.95 USD
  • Free Shipping:
    • Available for orders over $50 USD
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your premium children’s fashion purchases from brands like Elisabetta Franchi and Balenciaga Kids. Our white-glove returns service ensures a seamless experience worthy of our sophisticated clientele.

Return Policy Highlights

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and with original tags attached
  • Customers are responsible for return shipping costs unless item is faulty
  • Final sale items cannot be returned or exchanged (see below)

Non-Returnable Items

To maintain the highest hygiene standards, the following items from our collections cannot be returned or exchanged:

  • All Underwear items
  • Swimwear (if hygiene seals have been removed)

Returns Process

  1. Submit Your Request:

    Email our customer service team at [email protected] with the subject line “Return Request – [Your Order Number]” and include:

    • Your full name
    • Order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Await Authorization:

    Our team will respond within 24-48 hours with return instructions and an RMA number.

  3. Package Your Items:

    Carefully repackage the items in their original packaging with all tags attached. Include a copy of your order confirmation.

  4. Ship Your Return:

    Send the package to our returns center at:

    Golden Goose Store Returns
    439 Crestmont Dr
    Oakland, US 94619

    We recommend using a trackable shipping method.

Exchanges

For exchanges of equal value, follow the standard returns process indicating your preferred replacement item. Should your exchange require additional payment, our customer service team will guide you through the process.

Refund Information

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund timeline: 5-10 business days after processing, depending on your financial institution

Return Request Template

Use this template to ensure we receive all necessary information:

Subject: Return Request - [Your Order Number]

Dear Golden Goose Store Customer Service,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Date of Purchase: [Insert]
Item(s) for Return: [Insert product names/sku]
Reason for Return: [Insert reason - size, style, etc.]

[ ] I would like a refund
[ ] I would like to exchange for: [Insert preferred item details]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our shipping or returns policy, please contact our dedicated customer service team at [email protected].

We handle all returns with the same care and attention we devote to selecting our premium children’s fashion collections. Thank you for choosing Golden Goose Store for your family’s designer wardrobe needs.